IRCTC's AI Chatbot, AskDisha 2.0, Streamlines Train Ticket Booking, Refunds, and Information Access

Indian Railways is enhancing the user experience on the Indian Railway Catering and Tourism Corporation (IRCTC) platform with AskDisha 2.0, an AI chatbot designed to streamline train ticket booking and related services. This innovative tool offers a wide array of features, from booking tickets and processing refunds to providing essential information and support.

Understanding AskDisha 2.0

AskDisha 2.0, also known as Digital Interaction TO Seek Help Anytime, is an AI and machine learning-driven chatbot built on CoRover.AI. This versatile chatbot caters to a broad audience by supporting Hindi, English, and Hinglish languages. Users can access it seamlessly on both the IRCTC mobile app and website.

AskDisha 2.0 simplifies various tasks on the train ticket booking platform. With simple commands, users can effortlessly book tickets, check PNR status, cancel tickets, and more.

Beyond text-based interactions, AskDisha 2.0 also supports voice commands, providing users with a hands-free option to access its services.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 provides assistance with a comprehensive range of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0

AskDisha 2.0 is readily available on both the IRCTC website and mobile app.

Website Access:

• Visit the official IRCTC website.
• Locate the AskDisha 2.0 logo, situated in the bottom right corner of the homepage.
• Enter your query in the text box or use the microphone icon for voice commands.

Mobile App Access:

• Download the IRCTC Rail Connect app on your smartphone.
• Find the AskDisha 2.0 icon and begin typing or speaking your query.